Privacy Policy

Last Updated: December 19, 2025

Golden Crown Casino respects your privacy and commits to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights regarding your information.

By creating an account or using our services, you agree to the data practices described in this policy. We encourage Australian players to read this document carefully to understand how your personal information is handled.

Information We Collect

Golden Crown Casino collects several types of information to provide, maintain, and improve our gaming services. The data we gather falls into categories based on how it's obtained and its purpose.

Personal Information You Provide

When you register an account, we collect identifying information necessary for account creation and regulatory compliance:

• Full name and date of birth
• Email address and phone number
• Residential address
• Username and password (encrypted)
• Government-issued identification documents
• Payment method details (card numbers, wallet addresses)
• Proof of address documents
• Communication preferences

Information Collected Automatically

Our systems automatically log technical data when you access Golden Crown Casino:

• IP address and geolocation data
• Device type, operating system, browser information
• Pages visited and time spent on each page
• Games played and bet amounts
• Transaction history (deposits, withdrawals, bonuses)
• Session duration and frequency
• Referral sources and marketing campaign tracking

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. These small data files stored on your device help us remember your preferences, keep you logged in, and analyze site usage patterns. You can control cookie settings through your browser, though disabling certain cookies may limit functionality.

How We Use Your Information

Golden Crown Casino processes your personal data for specific purposes related to operating a licensed online casino. Each use serves legitimate business interests while respecting your privacy rights.

Service Delivery and Account Management

Your information enables us to create and maintain your casino account, process your gaming activity, handle deposits and withdrawals, and provide customer support. We verify your identity to prevent fraud and ensure you meet legal gambling age requirements.

Legal and Regulatory Compliance

As a licensed gambling operator, we must comply with anti-money laundering regulations, responsible gambling requirements, and gaming authority mandates. This involves monitoring transactions, verifying identities, and maintaining detailed records as required by law.

Marketing and Communications

With your consent, we send promotional emails about bonuses, tournaments, and new games. You can unsubscribe from marketing communications at any time through email links or account settings. Transactional emails about your account activity continue regardless of marketing preferences.

Platform Improvement and Security

We analyze usage data to improve game selection, optimize website performance, and enhance user experience. Security monitoring detects suspicious activity, prevents unauthorized access, and protects against fraud.

Information Sharing and Disclosure

Golden Crown Casino shares your information only when necessary for service delivery, legal compliance, or with your explicit consent. We don't sell personal data to third parties for marketing purposes.

Service Providers and Business Partners

We work with trusted third-party companies that help us operate the casino:

• Payment Processors: Handle deposits and withdrawals securely
• Game Providers: Supply pokies and live dealer games
• Verification Services: Confirm identity documents and address proofs
• Cloud Hosting: Store data securely on protected servers
• Customer Support Tools: Manage live chat and email tickets
• Marketing Platforms: Send promotional emails and track campaigns

These partners access only the information needed to perform their specific functions and must protect your data according to our standards and applicable laws.

Legal Requirements

We disclose information when required by law, court order, or government investigation. This includes responding to subpoenas, cooperating with law enforcement, and complying with regulatory audits from gaming authorities.

Business Transfers

If Golden Crown Casino undergoes a merger, acquisition, or sale of assets, your information may transfer to the new entity. We'll notify you before your data becomes subject to a different privacy policy.

Data Security Measures

Golden Crown Casino implements multiple security layers to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• 128-bit SSL encryption for all data transmissions
• Secure password hashing using industry-standard algorithms
• Firewall protection on all servers
• Regular security audits and penetration testing
• Intrusion detection and prevention systems
• Secure data centers with physical access controls
• Automated backup systems with encrypted storage

Organizational Safeguards

Access to personal data is restricted to employees who need it for their job functions. Staff undergo security training and sign confidentiality agreements. We maintain detailed access logs and review permissions regularly.

Payment Security

Card information is processed through PCI DSS compliant payment gateways. We don't store complete card numbers on our servers. Cryptocurrency transactions use blockchain technology for secure, transparent processing.

Data Retention

Golden Crown Casino retains your personal information for as long as your account remains active plus the period required by law. Gaming regulations typically mandate five-year retention for transaction records and player activity.

After account closure, we keep essential data to comply with legal obligations, resolve disputes, and prevent fraud. Non-essential information gets deleted after the legally required retention period expires.

Your Privacy Rights

Australian players and residents of jurisdictions with comprehensive privacy laws enjoy specific rights regarding their personal data.

Access and Portability

You can request a copy of the personal information we hold about you. We'll provide this data in a structured, commonly used format within 30 days of your request. Access your account dashboard to view most information immediately.

Correction and Updates

Update your personal details anytime through account settings. For information you can't change yourself, contact customer support to request corrections. We'll verify your identity before making changes to sensitive data.

Deletion and Erasure

Request account deletion by contacting support. We'll permanently remove your data after the legally required retention period, except for information we must keep for compliance, legal claims, or fraud prevention.

Marketing Opt-Out

Unsubscribe from promotional emails using the link in any marketing message or adjust preferences in your account settings. You'll continue receiving transactional emails about your account activity and important service updates.

Objection and Restriction

Object to specific data processing activities or request we restrict how we use your information. We'll accommodate reasonable requests unless legal obligations or legitimate interests require continued processing.

Cookies Policy

Golden Crown Casino uses cookies to provide essential functionality and improve your gaming experience. Understanding cookie types helps you make informed decisions about your privacy preferences.

Essential Cookies

Required for basic casino operations including account login, session management, and security features. These cookies can't be disabled without preventing core functionality.

Functional Cookies

Remember your preferences like language selection, game favorites, and display settings. These enhance usability but aren't strictly necessary for operation.

Analytics Cookies

Track how you use the site to help us improve performance and user experience. We analyze aggregate data, not individual behavior patterns.

Marketing Cookies

Deliver targeted advertisements and measure campaign effectiveness. You can opt out of marketing cookies while retaining essential functionality.

Managing Cookie Preferences

Control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your casino experience. Mobile users can adjust tracking preferences in device settings.

Third-Party Links

Our website may contain links to external sites operated by payment processors, game providers, or support resources. These third parties maintain their own privacy policies. Golden Crown Casino isn't responsible for their data practices. Review their privacy policies before sharing information on external sites.

Children's Privacy

Golden Crown Casino strictly prohibits underage gambling. You must be 18 years or older to create an account. We don't knowingly collect information from minors. If we discover an account belongs to someone under 18, we'll immediately close it and delete associated data. Parents who believe their child accessed our services should contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries outside Australia where our servers, service providers, or business partners operate. We ensure adequate protection through contractual safeguards, standard data protection clauses, and compliance with international privacy frameworks.

Changes to This Privacy Policy

Golden Crown Casino updates this policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or prominent website notices. The "Last Updated" date at the top shows when we last modified the policy. Continued use of our services after changes indicates acceptance of the updated terms.

Contact Us About Privacy

Questions, concerns, or requests regarding your personal information and this privacy policy should be directed to our dedicated privacy team. We respond to all legitimate inquiries within 30 days.

When contacting us about privacy matters, include your username, registered email address, and specific details about your request. We may ask for identity verification to protect your information from unauthorized disclosure.

Australian Privacy Principles

As a casino serving Australian players, Golden Crown Casino adheres to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. We recognize the specific rights of Australian residents regarding their personal information.

Australian players can lodge complaints with the Office of the Australian Information Commissioner (OAIC) if they believe we've breached privacy obligations. However, we encourage you to contact us first so we can address concerns directly.

Responsible Gambling and Privacy

Your gambling activity data helps us identify potential problem gambling patterns. We may contact you if your behavior suggests gambling-related harm. This monitoring serves your protection and complies with responsible gambling obligations.

Self-exclusion requests are handled confidentially and shared only with relevant operators and regulatory bodies as required to enforce exclusion periods. Your privacy remains protected throughout the self-exclusion process.